How It Works
- Become a ToolBank partner: First time borrowers must complete our brief online membership application before they can borrow tools. There is no membership fee. This process captures documentation of their not-for-profit status and creates a user account for the agency contact in our online tool ordering system.
- Submit a Tool Order: Once the application is approved, the partner may log in to their ToolBank account and submit an order online. We require a minimum of 3 business days’ notice for a tool order.
- Receive Tools: To receive tools, the partner may pickup at the ToolBank, pickup at a Neighborhood Tool Hub or accept delivery at their scheduled pickup time. ToolBank staff provides the agency with usage and care guidelines and an itemized receipt.
- Return Tools: After the completion of the project, the partner returns borrowed tools at the scheduled return time. ToolBank staff and volunteers assist the agency in unloading tools and check tools back into inventory.
Questions? Reach us by phone at 713-674-0262, or email nancy.clippard@toolbank.org
All tool order pickups, returns, and deliveries are by appointment only. Appointments ensure we allocate our time effectively enabling us to serve all of our member agencies as best as we can. View our appointment policy through the button link.
Member agencies are required to pay a tool handling fee and a delivery fee, if applicable, to borrow tools. Fees are due when the agency receives their tool order.
Additionally, agencies may also incur late fees, replacement fees, cleaning fees, among a few others – all of which are easily avoidable. View our full fee structure through the button link.
Learn more about how we expect our tools to be treated, fees & cleaning procedures.
This drive will allow you to look for manuals for tools you borrow. If you can’t find what you need, give us a call.
Visit this page to learn more about our Neighborhood Tool Hubs and Direct Delivery services.
Need to pick up a tool outside of our normal business hours? Learn more about our After Hours pick up and drop off container.
Please don’t hesitate to contact the ToolBank for assistance with placing your order. If you need help navigating our tool ordering system or figuring out what tools you need to complete a project, we’re here for you. You can reach us by phone at 713-674-0262, or email Nancy at nancy.clippard@toolbank.org.