If you cancel before 72 hours prior to your event, you will receive a full refund. Anytime from 72 to 24 hours, and you will receive a 75% refund. Within 24 hours of pick-up/drop off, you will receive a 50% refund. These rules are in place because we will be blocking off substantial time for your delivery, and may be turning away other borrowers due to your order. Staff also pulls your order ahead of time, and will have to put items away for last minute cancellations.